Terms and Conditions

TERMS AND CONDITIONS (Simplified Version)

We are in business for the long run and to provide our neighbors with good old fashioned service. We will do everything possible to ensure you have a great service experience and are satisfied with our work.

Smart consumers and legitimate businesses require signed terms and conditions for every service rendered. We want you to be clear about our agreement, so this page is a SIMPLE SUMMARY IN ENGLISH. This does not replace the legal version you actually sign, but this is our humble attempt to be sure that when you sign our agreement, you know what we are agreeing to do for each other. We know you will find our terms and conditions are fair and reasonable. Our experience with our customers has always been positive as it is our goal to satisfy all customers. "You" are the customer and "we or "us" are Clark County Computers LLC.

YOU REQUESTED OUR SERVICE.

YOU DON'T EXPECT US TO WORK ON ANYTHING ILLEGAL OR BREAK ANY OF OUR LEGAL OBLIGATIONS.

YOU AGREE TO PAY US FOR THE WORK WE DO FOR YOU. (We can charge you 2% interest per month on unpaid balances)

- LEVEL ONE INTERNET SERVICE MUST BE PREPAID AND IS NONREFUNDABLE. IF LEVEL ONE INTERNET SERVICE DOES NOT FIX YOUR PROBLEM, THE FULL AMOUNT PAID CAN BE APPLIED TO LEVEL TWO OR LEVEL THREE SERVICE.

- LEVEL TWO PICK UP AND DELIVERY SERVICE REQUIRES A PREPAID $40.00 ANALYSIS AND TRANSPORTATION FEE. THIS FEE IS FULLY APPLIED TO THE BALANCE DUE WHEN SERVICE IS COMPLETED, BUT IS NONREFUNDABLE IF YOU DECIDE NOT TO HAVE THE SERVICE COMPLETED.

- LEVEL THREE ON-SITE SERVICE: IF YOU DECIDE NOT TO HAVE THE SERVICE COMPLETED WE REQUIRE A NONREFUNDABLE $40.00 ANALYSIS AND TRANSPORTATION FEE.

YOU WILL PROVIDE THE DISKS AND DATA WE NEED TO PERFORM OUR SERVICES.

YOU WILL TELL US IF THERE IS ANY SAFETY OR HEALTH HAZARDS IN YOUR HOME OR BUSINESS.

YOU AGREE TO BE AVAILABLE FOR OUR AGREED APPOINTMENTS. (We can charge you a $25 trip charge if you don't give us at least an eight hour notice.)

YOU HAVE THE LEGAL RIGHTS TO USE OR POSSESS THE FILES AND DATA ON THE EQUIPMENT YOU ARE ASKING US TO SERVICE.

YOU DON'T EXPECT US TO WORK ON ANY COMPUTER THAT HAS ILLEGAL MATERIALS ON IT.

YOU HAVE A BACKUP OF YOUR FILES AND DON'T EXPECT US TO KNOW WHAT FILES ARE ON YOUR COMPUTER. (We offer backup services if desired.)

OUR AGREEMENT IS FROM THE DATE ON THE SERVICE ORDER TO THE DATE SERVICE IS COMPLETED.

YOU DON'T EXPECT US TO BE RESPONSIBLE FOR ANYTHING THAT WE DID NOT DO OR THAT IS OUTSIDE OF OUR CONTROL.

YOU DON'T EXPECT ANY WARRANTY THAT IS NOT STATED ON THE AGREEMENT AND WE OWN ANY PARTS THAT WE REPLACE.

IF FOR SOME UNUSUAL REASON WE DID NOT DO THE WORK WE AGREED TO DO OR UNDER ANY CIRCUMSTANCES, YOU DON'T EXPECT ANYTHING MORE THAN A FULL REFUND OF THE AMOUNT YOU MAY HAVE ALREADY PAID.

WE WILL NOTIFY YOU AT THE PHONE NUMBER AND EMAIL ADDRESS YOU PROVIDED US WHEN SERVICE IS COMPLETED; IF NECESSARY, YOU WILL ALSO BE NOTIFIED BY MAIL AT THE ADDRESS YOU PROVIDED.

YOU DON'T EXPECT US TO BE RESPONSIBLE FOR ABANDONED EQUIPMENT MORE THAN 30 DAYS AFTER SERVICE IS COMPLETED.

THE AGREEMENT AND ATTACHMENTS IS OUR ENTIRE AND ONLY AGREEMENT AND CANNOT BE CHANGED UNLESS WE BOTH SIGN A NEW AGREEMENT.

IF ANYTHING IN OUR AGREEMENT IS FOUND TO BE ILLEGAL OR INVALID, THE PART THAT IS ILLEGAL OR INVALID WILL BE REMOVED AND THE REMAINDER OF OUR AGREEMENT REMAINS LEGAL AND VALID.

SHOULD THERE BE ANY NEED FOR A COURT, THE COURT WILL BE LOCATED IN CLARK COUNTY, WA.

WE ACCEPT VISA OR MASTERCARD CREDIT OR DEBIT CARDS AND CHECKS WITH YOUR NAME AND ADDRESS PRINTED ON THEM. WE WILL ALSO NEED TO SEE YOUR DRIVERS LICENSE AND NOTE THE DL NUMBER ON YOUR CHECK.

As long as you understand these terms and conditions and read the front and back of our agreement, we will avoid unnecessary misunderstanding. We look forward to the opportunity to serve you.